We apologize in advance for any damage to your order(s). For defective or damaged items, please reach out to support@knowsmoke.com and we’ll ship you a replacement immediately.
Visa, MasterCard, American Express, Discover, and PayPal. We unfortunately cannot accept cash, Apple Pay, Amazon Pay, checks, money orders, Bitcoin, or other crypto currencies.
Shipping in the United States is free! You can expect your order(s) to arrive in 3-5 business days.
If for any reason you are not satisfied with your purchase, you may request a refund within 30 days of delivery of your first order. We’ll refund the full cost of the order, no questions asked. Refunds apply to your first order only.
Yes! At the moment, we currently ship all over the United States, Canada, and Mexico.
You may update your shipping and billing information in your in account or by contacting support@knowsmoke.com.
You’ll receive an order confirmation email after each purchase and a tracking number email once your order is shipped. You may view all of this information in your account or by contacting us at support@knowsmoke.com.
We apologize in advance for any issues you may experience when attempting to login or set up an account. Once you reset your password here https://knowsmoke.com/account/login#recover, you should be all set. For additional support, please reach out to support@knowsmoke.com. We’d love to help you.
We are required to collect sales tax for orders shipping to the following states and territories: Arkansas, California, Colorado, Georgia, Hawaii, Illinois, Idaho, Indiana, Iowa, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New Mexico , North Carolina, Ohio, Oklahoma, Puerto Rico, Rhode Island, South Carolina, South Dakota, Utah, Vermont, Virginia, Washington, Wisconsin, and Wyoming. All other states are currently tax-free.
Like most common products containing LFIAs (lateral flow immunoassays), a.k.a. rapid tests, it is recommended to keep them away from moisture, excessive light, and temperatures below 36°F and above 86°F. Because Ion is sensitive to tobacco products and tobacco-specific smoke particles, it is important to keep it away from active smoking as well. If you believe your order(s) has been compromised due to exposure to temperatures below 36°F or above 86°F, please contact support@knowsmoke.com and we’ll ship you a replacement immediately with special shipping instructions. Additional question for FAQs, not related to shipping or billing.